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< 快訊 >   勝典科技數位課程品質,備受肯定!! 由勝典專業團隊製作的[106年度中央健保署數位教材]熱騰騰上架:「厝邊的健康守護者-基層診所與家庭醫師」及「分工分得巧,診所醫院一樣好─分級醫療」。 動動手指,課程簡介搶先看! 想要瞭解更多,趕快到中央健保署官方網站:https://www.nhi.gov.tw/,進入影音文宣的區域觀看課程喔∼ #中央健保署 #家庭醫師 #分級醫療
  首頁>語言學習>Telephoning (商務英語電話技巧) 
Telephoning (商務英語電話技巧)
Starting a Call (開始電話訪談)
 
Taking and Leaving Messages (紀錄留言)
 
Receiving & Responding Messages
(接收&回應訊息)
 
Clarifying Messages (闡明訊息)
 
Making Inquiries(詢問)
 
Making Complaints(抱怨)
 
Making Arrangements(安排)
 
Handling Problems and Closing a Call
(處理問題和結束電話)
 
Conference Call (電話會議)
 
Cultural Awareness(文化意識)
 

    Making Complaints(抱怨)

項 目

內 容

課程名稱 Making Complaints(抱怨)
課程時數 1小時
課程簡介 Complaints serve not only to vent your anger or frustration they can also help to solve a problem. When receiving a complaint you sometimes have to calm down an upset caller if you want to reach a mutually satisfying agreement.
The type of questioning involved here would generally be probing questions, because sometimes the individuals we are speaking to will offer little detail and you will have to probe to find out more; enough to actually assist in finding a solution.
課程目標 In the end of this module, you will have learned about:
1.How to lodge effective complaints
2.How to react to complaints on the telephone.
課程大綱 •How to Lodge and Respond to Complaints.
•Language Focus.
•Complaint Calls.
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

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