首頁聯絡我們 │ 網站地圖 │ FAQ  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   

< 快訊 >   勝典科技數位課程品質,備受肯定!! 由勝典專業團隊製作的[106年度中央健保署數位教材]熱騰騰上架:「厝邊的健康守護者-基層診所與家庭醫師」及「分工分得巧,診所醫院一樣好─分級醫療」。 動動手指,課程簡介搶先看! 想要瞭解更多,趕快到中央健保署官方網站:https://www.nhi.gov.tw/,進入影音文宣的區域觀看課程喔∼ #中央健保署 #家庭醫師 #分級醫療
  首頁>語言學習>Telephoning (商務英語電話技巧) 
Telephoning (商務英語電話技巧)
Starting a Call (開始電話訪談)
 
Taking and Leaving Messages (紀錄留言)
 
Receiving & Responding Messages
(接收&回應訊息)
 
Clarifying Messages (闡明訊息)
 
Making Inquiries(詢問)
 
Making Complaints(抱怨)
 
Making Arrangements(安排)
 
Handling Problems and Closing a Call
(處理問題和結束電話)
 
Conference Call (電話會議)
 
Cultural Awareness(文化意識)
 

    Making Inquiries(詢問)

項 目

內 容

課程名稱 Making Inquiries(詢問)
課程時數 1小時
課程簡介 In this module we will be looking at enquiries - how to make them and how to handle them in a telephone conversation. Enquiries deal with facts, which is similar to what we were dealing with in the previous modules: handling information. To handle information well you need to learn how to clarify messages first. This means when you are making enquires, whether those which are addressed to you or those which you have to make, you have to be able to listen well and to ask questions well. In this module, we will focus on the techniques of questioning and we will listen to recorded telephone conversations (like we usually do) to see how enquires are handled and how to listen for important information especially numbers in English.
課程目標 In the end of this module, you will have learned about:
1.The basic guidelines in handling enquires.
2.The art of questioning when making enquiries:
•Different ways of asking questions.
•Quality of questions.
•Taboos when questioning.
3.How to hear, write and say all those English numbers.
課程大綱 •Handling Enquiries.
•Language Focus.
•Making Enquires.
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

[ TOP ]  [ BACK ]

 
合作夥伴: 嘉惠科技 一宇數位科技
最佳瀏覽建議1024x768,IE6.0以上,Flash Player 8.0
Pentium III 800 HZ /RAM 256 MB /MSIE 6.0 /OS:Windows XP /音效卡及喇叭
電話:886-7-9557700 轉300 李佳玲  傳真:886-7-9557770 電子信箱:service@mail.o-pa.com.tw