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  首頁>語言學習>Telephoning (商務英語電話技巧) 
Telephoning (商務英語電話技巧)
Starting a Call (開始電話訪談)
 
Taking and Leaving Messages (紀錄留言)
 
Receiving & Responding Messages
(接收&回應訊息)
 
Clarifying Messages (闡明訊息)
 
Making Inquiries(詢問)
 
Making Complaints(抱怨)
 
Making Arrangements(安排)
 
Handling Problems and Closing a Call
(處理問題和結束電話)
 
Conference Call (電話會議)
 
Cultural Awareness(文化意識)
 

    Receiving & Responding Messages
(接收&回應訊息)

項 目

內 容

課程名稱 Receiving & Responding Messages
(接收&回應訊息)
課程時數 1小時
課程簡介 What do you do when you have to be proactive and call someone for a specific purpose? The part that will rely a lot on you personally is the part that is between the opening and the closing of a call – the conversation. In this part you will often be dealing with information that you either receive or have to give to someone.
課程目標 In the end of this module, you should be enable to: -
•Receive calls.
•Take messages.
•Assure that the message is understood
•Exchange and respond to information.
課程大綱 •The Communication Process.
•Language Focus.
•Receiving and Responding to Messages.
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

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