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  首頁>語言學習>Telephoning (商務英語電話技巧) 
Telephoning (商務英語電話技巧)
Starting a Call (開始電話訪談)
 
Taking and Leaving Messages (紀錄留言)
 
Receiving & Responding Messages
(接收&回應訊息)
 
Clarifying Messages (闡明訊息)
 
Making Inquiries(詢問)
 
Making Complaints(抱怨)
 
Making Arrangements(安排)
 
Handling Problems and Closing a Call
(處理問題和結束電話)
 
Conference Call (電話會議)
 
Cultural Awareness(文化意識)
 

    Taking and Leaving Messages (紀錄留言)

項 目

內 容

課程名稱 Taking and Leaving Messages (紀錄留言)
課程時數 1小時
課程簡介 As you know, it is quite possible that the person you want to speak to is not available when you call and you will have to leave a message. On the other hand you yourself might not be available and will have to have someone take a message for you, which you will then act on. Or, you have to take a message for someone else. All of this stresses the importance of being able to listen well.
In terms of leaving messages, when you make a call, you might get a live human voice or a recorded voice message asking you to leave a message. You might be asked to leave a message when you least expect it, or You might have to leave a message in response to a recorded message. Taking messages, you might have to ask a caller to leave a message, write it down and then deliver it.
課程目標 In the end of this Module, you will learned about:
•What the importance of effective listening are.
•How to be a good listener..
•What useful language chunks are.
•How to take and leave messages.
課程大綱 •Being a Good Listener.
•Language Focus.
•Taking & Leaving Messages.
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

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