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< 快訊 >   勝典科技數位課程品質,備受肯定!! 由勝典專業團隊製作的[106年度中央健保署數位教材]熱騰騰上架:「厝邊的健康守護者-基層診所與家庭醫師」及「分工分得巧,診所醫院一樣好─分級醫療」。 動動手指,課程簡介搶先看! 想要瞭解更多,趕快到中央健保署官方網站:https://www.nhi.gov.tw/,進入影音文宣的區域觀看課程喔∼ #中央健保署 #家庭醫師 #分級醫療
  首頁>語言學習>Telephoning (商務英語電話技巧) 
Telephoning (商務英語電話技巧)
本系列之專業課程內容,由勝典科技與「中華民國對外貿易發展協會(TAITRA)」合作開發
Starting a Call (開始電話訪談)
 
Taking and Leaving Messages (紀錄留言)
 
Receiving & Responding Messages
(接收&回應訊息)
 
Clarifying Messages (闡明訊息)
 
Making Inquiries(詢問)
 
Making Complaints(抱怨)
 
Making Arrangements(安排)
 
Handling Problems and Closing a Call
(處理問題和結束電話)
 
Conference Call (電話會議)
 
Cultural Awareness(文化意識)
 

    Starting a Call (開始電話訪談)

項 目

內 容

課程名稱 Starting a Call (開始電話訪談)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 In this module, we will be focusing on setting the scene: starting a call. You have to be able to do this all along the course so pay particular attention as conducting all other conversations will be built on this foundation. The desired outcomes for this specific lesson are that you would understand the importance of effective telephony for a business, gain useful expressions in making calls and successfully plan and make a call.


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    Taking and Leaving Messages (紀錄留言)

項 目

內 容

課程名稱 Taking and Leaving Messages (紀錄留言)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 As you know, it is quite possible that the person you want to speak to is not available when you call and you will have to leave a message. On the other hand you yourself might not be available and will have to have someone take a message for you, which you will then act on. Or, you have to take a message for someone else. All of this stresses the importance of being able to listen well.
In terms of leaving messages, when you make a call, you might get a live human voice or a recorded voice message asking you to leave a message. You might be asked to leave a message when you least expect it, or You might have to leave a message in response to a recorded message. Taking messages, you might have to ask a caller to leave a message, write it down and then deliver it.


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    Receiving & Responding Messages
(接收&回應訊息)

項 目

內 容

課程名稱 Receiving & Responding Messages
(接收&回應訊息)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 What do you do when you have to be proactive and call someone for a specific purpose? The part that will rely a lot on you personally is the part that is between the opening and the closing of a call – the conversation. In this part you will often be dealing with information that you either receive or have to give to someone.


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    Clarifying Messages (闡明訊息)

項 目

內 容

課程名稱 Clarifying Messages (闡明訊息)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 In this module, we will be working more along the lines of handling information. We will look at some basic techniques you can use to clarify messages. Of course there will be recycling of material and knowledge and you will be leaving and taking messages and listening to recorded telephone English as usual.
•In unit one we’ve learned that different Englishes are spoken throughout the world. This could lead to misunderstanding between speakers of different Englishes. The potential for misunderstandings could be reduced if we get the stress and intonation right. In this unit we will do some exercises to help you achieve that.
•Very often during a telephone conversation we are faced with lack of clarity. We do not always understand exactly what the other person is saying. This can be caused by a few factors and is not always only because we are speaking a foreign language. In this unit we will look at ways to overcome this problem.


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    Making Inquiries(詢問)

項 目

內 容

課程名稱 Making Inquiries(詢問)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 In this module we will be looking at enquiries - how to make them and how to handle them in a telephone conversation. Enquiries deal with facts, which is similar to what we were dealing with in the previous modules: handling information. To handle information well you need to learn how to clarify messages first. This means when you are making enquires, whether those which are addressed to you or those which you have to make, you have to be able to listen well and to ask questions well. In this module, we will focus on the techniques of questioning and we will listen to recorded telephone conversations (like we usually do) to see how enquires are handled and how to listen for important information especially numbers in English.


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    Making Complaints(抱怨)

項 目

內 容

課程名稱 Making Complaints(抱怨)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 Complaints serve not only to vent your anger or frustration they can also help to solve a problem. When receiving a complaint you sometimes have to calm down an upset caller if you want to reach a mutually satisfying agreement.
The type of questioning involved here would generally be probing questions, because sometimes the individuals we are speaking to will offer little detail and you will have to probe to find out more; enough to actually assist in finding a solution.


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    Making Arrangements(安排)

項 目

內 容

課程名稱 Making Arrangements(安排)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 Have you ever tried to put together a jigsaw puzzle? You need to arrange and fit to get the overall picture. Making arrangements on the telephone is very much the same. You also need to organize and fit different bits of information in order to get the desired result.
Let’s look at some typical arrangements: There are
•travel arrangements
•arrangements for a wedding
•arrangements for a party
•an event
•a seminar
•a workshop


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    Handling Problems and Closing a Call
(處理問題和結束電話)

項 目

內 容

課程名稱 Handling Problems and Closing a Call
(處理問題和結束電話)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 This module deals with a part of telephoning that can really make your day a misery:
•A bad line.
•Losing signal on cell phones.
•Putting someone on hold.
•Somebody who says he/she will call you back and does not.
•The client who cannot read your closing signals and wants to talk and talk while your time is running out….
These are things you cannot help or plan, but that could cause you a lot of frustration and can upset your whole schedule. We have quite a few typical phrases and sentences we use in these cases, so it will pay you to listen very carefully to the material and practice it well.


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    Conference Call (電話會議)

項 目

內 容

課程名稱 Conference Call (電話會議)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 We will be dealing with conference calls, which these days, are part of every successful business. Time is of the essence and more and more companies are doing business globally, but cannot have lengthy face-to-face meetings with their clients or partners. So, conference calls are becoming a main way of communication.


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    Cultural Awareness(文化意識)

項 目

內 容

課程名稱 Cultural Awareness(文化意識)
課程時數 1小時
課程費用
開課後授權閱讀三個月
 課程原價:NT. 200

課程簡介 In the module, we will review the following:
•Planning a call, we’ll talk to an America.
•Making a call, to somebody in Oman.
•Leaving messages, to somebody in Korea.
•Making enquiries, with somebody in Belgium.
•Making complaints, to somebody in Japan.
•Making arrangements, with somebody in Singapore.
•Dealing with problem calls, with somebody from Britain.


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